FAQs

You definitely can! If you navigate to your gallery in the Roots app, you will get an overview of all the Seedlings that you have completed and the media that you have sent in. If you want to delete certain media, just select it and click the remove button!

You can upgrade your subscription plan to a higher tier at all times. The charge from your account will be corrected accordingly.

The Forest Bundle is a book containing the best experiences and memories of the past year. If you have the optional addition of the Forest Bundle to your subscription, you will receive it at every end of a year cycle, around the same time as the second Fruit. When you add a Forest Bundle to your subscription, you can let us know to which address the bundle has to be send. They make a great gift to grandparents or other loved ones!
You can still add as many Forest Bundles to you subscription after the purchase is completed as you want. Mind that the Forest Bundle must be added to your subscription at least half a year before you are set to receive your second Fruit of that year cycle, otherwise we will not be able to offer you a complete bundle. Then, your first Forest Bundle will arrive around the second Fruit of the next yearly cycle!

To limit the risk of loosing the results of a Seedling that you send to us, we always ask you to take a picture of your experience as well and upload that in your account. If a Seedling gets lost on its way from us to you, we will happily send you another package!